Shopify POS Integration

Subscribfy integrates with Shopify Point of Sale (POS), allowing you to recognize customers, apply store credits, and track in-store purchases.

Features

Feature	Description
Wallet Pass Scanner	Scan customer wallet passes using the POS camera
Customer Recognition	Automatically identify and greet returning customers
Store Credits at POS	Apply store credits as discounts for in-store purchases
Sales Channel Tracking	Orders are automatically tagged as POS sales

Setup

Enable the POS Extension

Go to Subscribfy > Settings > Wallet Pass and ensure the Wallet Pass feature is enabled. The POS extension uses wallet passes to identify customers.

Deploy to POS

In your Shopify Admin, go to Settings > Apps and sales channels > POS. Make sure the Subscribfy app is enabled for your POS locations.

Train Your Staff

Staff should know how to use the Wallet tile on the POS home screen to scan customer wallet passes.

Using the Wallet Tile

The Wallet tile appears on your POS home screen. It shows the current store credits applied to the cart.

Scanning a Wallet Pass

Tap the Wallet tile on the POS home screen
The camera scanner opens automatically
Ask the customer to show their wallet pass (Apple Wallet, Google Wallet, or the pass image)
Scan the QR code on the pass
The customer is identified and a "Welcome back" message appears

If the customer is already logged in to their account on POS, the extension will automatically recognize them without needing to scan.

Applying Store Credits

After scanning the wallet pass:

The customer's available store credits are displayed
Enter the amount to apply (or tap Maximum to use all available credits)
Tap Apply to add the discount to the cart
Complete the sale as normal

The Wallet tile shows the applied store credits amount in real-time.

How It Works

When a customer's wallet pass is scanned at POS:

Lookup - The system finds the customer by their wallet pass ID
Login - The customer is associated with the current POS cart
Credits Check - Available store credits are retrieved
Apply Discount - Staff can apply credits as a cart discount

The order is automatically tagged with:

_subscribfy_sales_channel: pos - Identifies this as a POS sale
_subscribfy_wallet_scanned: 1 - Indicates wallet was scanned
Store credits properties if credits were applied

Requirements

Shopify POS Pro - Required for app extensions
Wallet Pass Feature - Must be enabled in Subscribfy
iOS POS App - The extension works on iOS devices only

The POS extension requires Shopify POS Pro. It will not appear on Shopify POS Lite.

Troubleshooting

Wallet tile not showing

Verify the Subscribfy app is enabled for your POS location
Check that Wallet Pass is enabled in Subscribfy settings
Restart the POS app after enabling

Scanner not recognizing passes

Ensure good lighting for the camera
Check that the wallet pass QR code is not damaged or obscured
Verify the customer has a valid wallet pass in the system

Store credits not applying

Check that the customer has available store credits balance
The store credits amount cannot exceed the cart subtotal
Ensure the cart has products (cannot apply credits to an empty cart)

POS vs Online Orders

Aspect	Online Checkout	POS
Customer ID	Logged in or email	Wallet scan or logged in
Store Credits	Applied via widget	Applied via Wallet tile
Order Tag	No sales channel tag	`_subscribfy_sales_channel: pos`
VIP Discounts	Automatic	Automatic (if customer identified)

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