Migrate from Rivo
Migrate your Rivo loyalty, memberships, and referral program to Subscribfy
Switch from Rivo to Subscribfy and consolidate your memberships, loyalty points, and store credits into one unified platform.
Full Feature Migration
We migrate your memberships, VIP tiers, loyalty points, referral advocates, and wallet pass users.
Why Switch from Rivo?
| Feature | Rivo | Subscribfy |
|---|---|---|
| Product Subscriptions | Limited | Full support |
| Churn Prevention | Basic | Advanced offers |
| Store Credits | Via points | Native system |
| POS Integration | No | Yes |
| Checkout Extensions | Basic | Full suite |
| Customer Portal | Standard | Fully customizable |
What Gets Migrated
Customer Data
| Rivo Tag | Subscribfy Equivalent |
|---|---|
Rivo Subscriber | VIP Member status |
Rivo Membership Tier: {name} | Membership tier |
Rivo VIP Tier: {name} | Loyalty tier |
Rivo Advocate | Referral advocate |
Rivo Referral | Referred customer |
Rivo Active Wallet Pass | Wallet pass user |
rivo-lifetime-member | Lifetime membership |
rivo-membership-payment-failure | Dunning status |
Order Data
| Rivo Tag | Subscribfy Equivalent |
|---|---|
Rivo Membership | Membership signup order |
rivo-membership-signup | Initial purchase flag |
Rivo Rebill | Renewal order |
rivo-membership-rebill | Recurring order flag |
Export Your Data
Export Customers with Tags
In Shopify Admin, go to Customers → Export and select all customers. The export includes Rivo tags.
Export from Rivo Dashboard
Log into Rivo and export:
- Membership subscribers
- Loyalty points balances
- Referral program data
- VIP tier assignments
Export Orders
Export orders with tags to preserve:
- Membership purchase history
- Renewal/rebill tracking
- Attribution data
Send to Subscribfy
Email all exports to support+rivo@subscribfy.com
Migration Process
Membership Tiers
Your Rivo membership tiers are recreated in Subscribfy:
- Tier names preserved
- Pricing maintained
- Benefits mapped to VIP perks
Loyalty Points
Rivo loyalty points can be:
- Converted to Store Credits - 1:1 or custom ratio
- Kept in Rivo - If you want to run both temporarily
- Reset - Start fresh with Subscribfy loyalty
Referral Program
Referral advocates and their referral links are migrated. Pending rewards are honored.
Wallet Pass
Customers with active wallet passes are flagged for re-enrollment in Subscribfy Wallet Pass.
Tag Cleanup
After migration, Rivo tags remain on customers for reference. You can:
- Keep them - Historical reference
- Remove them - Clean up with bulk tag removal
- Replace them - Subscribfy adds its own tags
Subscribfy tags follow a similar pattern:
Subscribfy VIP- Active VIP memberSubscribfy Tier: {name}- Membership tierSubscribfy Loyalty: {tier}- Loyalty tier
Timeline
| Phase | Duration |
|---|---|
| Data export | 1-2 hours |
| Data review | 2-4 hours |
| Points/tier mapping | 2-4 hours |
| Test migration | 4-8 hours |
| Production migration | 2-4 hours |
| Verification | 2 hours |
| Total | 24-48 hours |
Frequently Asked Questions
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