July 2026

You can now set a "Show until" day for win-back offers, so the offer automatically stops appearing after a chosen number of days since a member cancels — giving you precise control over your win-back window.

You can now fully customize the banner and pop-up text your cancelled members see during the win-back flow, including headlines, body copy, and button labels.

• Churn Retention Accuracy: Fixed the Churn Offers analytics so True Retention and Revenue Saved now correctly count only customers who are actively on a retention offer (not those who accepted an offer but later canceled), and fixed negative average-time values in the UX analysis so comparisons and quick-cancel thresholds display correctly. Tooltips have also been updated to match the actual calculations.

The Try Before You Buy subscription plan type is now available to all stores — no special access or approval required to create TBYB plans.

• Pre-filled Delivery Country: When adding a new delivery address to a subscription, the country is now automatically pre-filled to match your existing address — saving you a step.
• Isolated Review Rewards: Fixed an issue where one store's review sync failing could prevent review rewards from being processed for other stores. Each store's rewards now process independently.
• Simplified Rebilling: The AI Prediction analytics tab, Copilot anomaly detection, and AI Rebilling option have been removed. Rebilling now uses the standard fixed-interval retry schedule for all stores.
• Plan Details in General Settings: Your current plan and subscriber usage are now visible directly in General Settings — no need to navigate to a separate page to check billing details. The full plans page is also now full-width for easier comparison.

• Churn Analytics: Improved how the membership churn-by-cohort chart is calculated so the data more accurately reflects when members cancelled relative to when they joined.
• Subscription Discount Fix: Fixed an issue where subscription changes could fail if a discount on the subscription had expired or become invalid. The invalid discount is now automatically removed and the change is retried.
• Plans Page Redirect: Fixed an issue where stores without an active plan were not correctly redirected to the plans page to complete setup.

The Churn Offers dashboard now gives you a clearer picture of your retention performance. You'll see a new 'Offers Active' count alongside reworked charts for cancellation reasons, offer types, and retention trends.

• Marketing Event Data: Fixed an issue where nested customer and subscription details in marketing events (Klaviyo, Attentive, Postscript) weren't showing up as usable fields. You can now reference these details directly in your templates, flows, and segments.

You can now export your store credit history to a CSV file for reporting and auditing.

Loyalty events (points earned, tier changes, rewards) can now be sent to your customers through Postscript SMS.

• Postscript SMS Notifications: Fixed an issue where Postscript SMS loyalty notifications would fail to send when the event data contained nested details. Your customers will now reliably receive these messages.

Customers can now edit or add their subscription delivery address directly from the customer portal. Enable this by turning on the new 'Edit delivery address' setting in your admin.

You can now connect your Attentive account with a single click using OAuth — no API key required. Your member profiles will be synced to Attentive automatically in the background, and you can send test events to confirm your SMS automations are working correctly.

• Store Credit Balance Display: Fixed an issue where customers saw a $0 store credit balance in the customer portal on shops using a loyalty integration, even when they still had Subscribfy store credits available.

Your win-back reports now show a more accurate picture of which customers you truly won back. The new True Retention metric excludes customers who reactivated on their own, so you can see exactly how effective your win-back campaigns are at recovering customers who wouldn't have returned otherwise.

Loyalty points that expire in Yotpo are now accurately reflected as expired store credit in your customers' Subscribfy balance, keeping loyalty balances in sync automatically.

No new improvements in this release.

• Store Credit Security: Fixed an issue where store credits could be validated without proper ownership checks. Customer identity is now verified more strictly during checkout and point-of-sale transactions.

When a membership is automatically paused due to failed payments, your customers now see a clear warning message prompting them to update their payment method, instead of a reactivate button that would just retry the same failing card.

You can now choose to keep a cancelled membership active until its next billing date instead of ending it immediately. Members or your support team can also undo a scheduled cancellation using a new 'Keep Membership' button before the billing date arrives.

Customer pages now display your customers' real Shopify store credit balance directly — no more clicking through to Shopify to check. The balance loads automatically and updates in real time.

• Chargeback Prevention Accuracy: Chargeback prevention counts and VAMP numbers are now more accurate and reliable — sandbox and unmatched transactions are excluded from the tally, calculations are based on actual resolved chargeback alerts, and edge cases with incomplete alert data are handled correctly.