Bulk Members Update
Update multiple membership subscriptions at once using a CSV file upload.
Update multiple membership subscriptions at once by uploading a CSV file. Change statuses to Active, Paused, or Cancelled in bulk.
How to Access
Go to Subscribfy → Customers → Click the Bulk update subscriptions button (top right)
How It Works
- Prepare a CSV file with your changes
- Upload the file in Subscribfy
- The system processes updates in the background
- Changes are applied within ~10 minutes
Only VIP and Elite membership subscriptions can be bulk updated. Product subscriptions are not supported.
CSV File Format
Your CSV file must have 3 columns (no header row required):
| Column | Required | Description |
|---|---|---|
| Yes | Customer's email address | |
| Status | Yes | New status: ACTIVE, PAUSED, or CANCELLED |
| Months to Pause | Only for PAUSED | Number of months to pause (e.g., 1, 2, 3) |
Example CSV
john@example.com,ACTIVE,
jane@example.com,PAUSED,2
bob@example.com,CANCELLED,Available Statuses
| Status | What It Does |
|---|---|
| ACTIVE | Reactivates a paused or cancelled membership. Billing resumes on the next cycle. |
| PAUSED | Pauses the membership for the specified number of months. Requires the third column. |
| CANCELLED | Cancels the membership immediately. Customer loses access to member benefits. |
Limits
- Maximum 300 rows per upload. If your file has more, only the first 300 will be processed.
- Only VIP and Elite memberships are supported. Product subscriptions cannot be bulk updated.
- Processing time: ~10 minutes after upload
- One membership per customer: If a customer has multiple memberships, only the most recent active one is updated.
Step-by-Step Guide
Step 1: Prepare Your CSV File
- Open a spreadsheet (Excel, Google Sheets)
- Add customer emails in column A
- Add the desired status in column B (ACTIVE, PAUSED, or CANCELLED)
- If pausing, add months in column C
- Save as CSV file
Step 2: Upload the File
- Go to Subscribfy → Customers
- Click Bulk update subscriptions
- Drag and drop your CSV file or click to browse
- Click Update
Step 3: Wait for Processing
You'll see a confirmation message. The updates run in the background and complete within ~10 minutes.
Use Cases
Bulk Cancel Inactive Members
The goal: Cancel members who haven't engaged in 6 months
- Export your customer list from Shopify
- Filter to find inactive members
- Create CSV with their emails and CANCELLED status
- Upload to Subscribfy
Seasonal Pause
The goal: Pause all members during holiday closure
- Export active member emails
- Create CSV with PAUSED status and months (e.g., 1)
- Upload to Subscribfy
- After the break, upload again with ACTIVE status
Reactivate Churned Members
The goal: Reactivate members after a win-back campaign
- Get list of members who responded to your campaign
- Create CSV with their emails and ACTIVE status
- Upload to Subscribfy
Troubleshooting
"The data format is incorrect" error?
Check that your CSV has exactly 3 columns: email, status, months. Make sure there are no extra commas or special characters.
Some members weren't updated?
Verify the email addresses match exactly what's in Shopify. Check that the members have VIP or Elite subscriptions (not product subscriptions).
Updates not showing after 10 minutes?
Refresh the page. If still not updated, check if the customer has an active membership contract.
Can I undo a bulk update?
There's no automatic undo. To reverse changes, create a new CSV with the original statuses and upload again.