Gorgias Integration

Give your support team real-time access to customer memberships, subscriptions, and store credit directly in Gorgias.

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What You'll Get

• Customer context — See membership status, subscriptions, and store credit without leaving Gorgias

• Faster support — All customer data in one place, no switching between apps

• Auto-sync — Customer fields update automatically within 5 minutes

• Quick links — Jump directly to Subscribfy admin from the widget

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Quick Setup

Let's connect Subscribfy to Gorgias! This takes just a few minutes.

Step 1: Get Your Gorgias API Credentials

In your Gorgias admin, go to Settings → REST API.

You'll need:

• Base API URL — Your Gorgias API endpoint

• Username — Your Gorgias email address

• API Key — Generate one in REST API settings

Step 2: Connect in Subscribfy

Go to Subscribfy → Settings → Integrations → Gorgias.

• Paste your Base API URL

• Enter your Username (email)

• Paste your API Key

• Click Save

Step 3: Verify Connection

Open a customer ticket in Gorgias. You should see the Subscribfy widget on the right panel.

Tip: If you don't see the widget, refresh Gorgias and check that the API credentials are correct.

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Customer Fields

Subscribfy automatically creates and updates these custom fields in Gorgias customer profiles:

Membership Status

Active, Paused, Cancelled, or None

Next Billing Date & Plan

When the next charge occurs and which plan

Store Credit

Current store credit balance

Important: Gorgias supports a maximum of 4 active custom fields. Subscribfy uses 3. Archive any unused fields to make space if needed.

Fields sync automatically and update within 5 minutes of changes in Subscribfy.

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Customer Widget

The Subscribfy widget appears on the right panel in Gorgias when viewing customers or tickets.

Widget Sections

Membership Information

Plan name, price, and next billing date

Product Subscriptions

Up to 5 active or recent subscriptions with product names

Store Credit History

5 most recent store credit transactions

Activity Log

Key events like upgrades, cancellations, pauses

Note: Widget data updates when a ticket is updated in Gorgias (API limitation).

Each section title links directly to the relevant page in Subscribfy admin for quick access.

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Common Use Cases

Check Membership Before Responding

The goal: Know if customer is a member before replying

• Open the customer ticket in Gorgias

• Check the Membership Status field or widget

• Tailor your response based on their status

Verify Store Credit Balance

The goal: Confirm store credit when customer asks

• Look at the Store Credit field in the customer profile

• Check the widget for recent transaction history

• Click the link to view full history in Subscribfy

Check Subscription Status

The goal: See what subscriptions a customer has

• Open the Subscribfy widget in the ticket

• View the Product Subscriptions section

• Click to open in Subscribfy for more details

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Troubleshooting

Widget not showing in Gorgias? Check your API credentials in Subscribfy Settings → Integrations → Gorgias. Make sure all three fields are filled correctly.

Customer fields not updating? Fields sync within 5 minutes. If still not updating, verify the API key has proper permissions in Gorgias.

Widget shows old data? Widget updates when tickets are updated (Gorgias API limitation). Add a note to the ticket to trigger a refresh.

"Maximum custom fields" error? Archive unused custom fields in Gorgias. Subscribfy needs 3 of the 4 available slots.

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