Loyalty Program
Coupons
Create redemption rewards that let customers spend their loyalty points on discounts
Create redemption rewards that let customers spend their loyalty points on discounts, free shipping, or free products.
Go to Subscribfy → Loyalty → Coupons tab → Add Coupon
Choose from 5 different coupon types:
| Type | Description |
|---|
| Amount Off Orders | Percentage or fixed amount off the total order (e.g., 10% off or $5 off entire order) |
| Amount Off Products | Percentage or fixed amount off specific products or collections |
| Buy X Get Y | Buy specific products and get others at a discount or free |
| Free Shipping | Free shipping on the order (can limit by country) |
| Free Product | Customer gets a specific product free when added to cart |
| Setting | Description |
|---|
| Name | Internal name for the coupon (customers see this when redeeming) |
| Discount Code Prefix | Prefix for generated codes (e.g., LOYALTY-ABC123). Customers enter this at checkout. |
| Points Required | How many loyalty points customers need to redeem this coupon |
| Setting | Description |
|---|
| Discount Type | Percentage (e.g., 10% off) or Fixed Amount (e.g., $5 off) |
| Value | The discount amount (10 for 10%, or 5 for $5) |
| Purchase Type | One-Time Purchase, Subscription, or Both |
| Setting | Description |
|---|
| No minimum requirements | Coupon works on any order |
| Minimum purchase amount | Customer must spend at least X (e.g., $50) before discount applies |
| Minimum quantity of items | Customer must have at least X items in cart |
| Setting | Description |
|---|
| All customers | Any customer with enough points can redeem |
| Specific segments | Limit to customers with specific tags or in certain tiers |
| Setting | Description |
|---|
| Limit total uses | Total times this coupon can be redeemed across all customers |
| Limit uses per customer | How many times each customer can redeem this coupon |
Control whether this coupon can be used together with other discounts:
| Setting | Description |
|---|
| Product Discounts | Allow combining with product-level discounts |
| Order Discounts | Allow combining with order-level discounts |
| Shipping Discounts | Allow combining with shipping promotions |
| Setting | Description |
|---|
| Expires After | How many days the coupon code is valid after customer redeems it |
| Start Date | When the coupon becomes available for redemption |
| End Date | When the coupon stops being available (optional) |
| Setting | Description |
|---|
| Applies To | All products, Specific collections, or Specific products |
| Setting | Description |
|---|
| Customer Buys | Which products/collections customer must purchase |
| Customer Gets | Which products/collections customer receives at discount |
| Discount on Y | Percentage off or free for the "Get" items |
| Setting | Description |
|---|
| Countries | All countries or Specific countries only |
| Setting | Description |
|---|
| Product | Select the specific product customer gets free |
| From Collection | Or let customer choose any product from a collection |
- Start simple - Begin with 2-3 coupon options, add more based on customer feedback
- Tiered values - Offer coupons at different point levels (50, 100, 200, 500 points)
- Test redemption - Always test the redemption flow with a sample customer before going live
- Monitor analytics - Check which coupons are most popular in the Analytics tab
Need help? Contact support at support@subscribfy.com
